High-Efficiency Video Coding, more commonly known as (HEVC), is a video compression standard that allows the user to download and stream high res 4K and 2K videos. If the Quick app crashes while editing a story, it could mean the high-resolution file is not supported by your device. Solution #2 – Crash While Editing a Story HEVC is supported on the following devices:
The latest version of the Arlo app (for mobile). To support HEVC, your device must run one of the following: Of course, most newer phone models should support HEVC as well. Check the below list to make sure your phone is listed. If 4K/30 video is causing the crash, try decreasing the resolution to 1080/30.īe aware that HEVC video content, (4k – 60fps, 2.7k – 120fps, 1080 – 240fps), is only supported on high end mobile devices. Make sure to check the file size resolution and check that your mobile device chipset is powerful enough and up to minimum spec to do the job. So it could either be a high resolution video file, high res photos, or perhaps time lapses. GoPro recommends mixing up the file types when importing to narrow down which type specifically is causing the crash. Solution #1 – Crash While Importing Media The next section of this article will discuss the various scenarios that has been known to cause the Quick app to crash. Why Does My GoPro Quick App Keep Crashing – ALL SOLUTIONS Let’s get into the solutions in more detail. Also, make sure your mobile device supports high-resolution HEVC files. There are a few other reasons that can cause the Quick app to crash such as low memory allocation due to other unused apps running in the background or you might just need to force a stop and clean out your app cache to help resolve the crashing issues.
The GoPro Quick app will crash if your mobile device is underpowered, or if the GoPro Quick app and mobile device are not up-to-date with their latest versions, or you have special characters included in your GoPro camera name.
Does your GoPro crash, freeze or close unexpectedly while importing media, editing a story or exporting a story? Are you trying to edit or trim short videos with the Quick app only to have the software crash on you after a few minutes? If you answered yes to any of the above questions then this article is just for you.
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